Aivilla Privacy Policy
Last updated: August 31, 2026
Aivilla (“Aivilla,” “we,” “us,” or “our”) provides short-term rental operations software for property owners, cleaners, vendors, and guests. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
By using Aivilla, you agree to the practices described in this policy.
1. Information We Collect
Account information. When you sign up as an owner, we collect your name, email address, phone number, and business/property details you provide during onboarding.
Property and booking data. Property addresses, booking calendars (via iCal sync), turnover schedules, and related operational details.
Cleaner information. Name and phone number for cleaners you add to your account. Cleaners access job pages via a secure, single-use link — no account or password is required, and cleaners do not see guest names or contact information.
Vendor information. Name, phone number, email address, and trade or service type for vendors you add to your account. When you dispatch a maintenance request, the assigned vendor receives the details of that issue and the property address. Vendors do not have accounts and do not see guest information or booking calendars.
Guest information. Limited information necessary to coordinate a stay (such as check-in details), accessed through a secure guide link. We do not collect guest payment information.
Communications data. If you contact us for support, we retain the content of that communication.
Photos. Cleaners may upload photos as part of job verification (e.g., supply checks, turnover completion).
Usage data. Standard technical information such as IP address, browser type, and pages visited, collected automatically to keep the service running securely.
2. How We Use Information
We use the information we collect to:
- Operate the core service — deriving turnovers, assigning cleaner jobs, dispatching maintenance to vendors, tracking issues, and syncing calendars
- Send transactional notifications by SMS, email, or in-app messaging (e.g., a turnover needs attention, a job is complete, a maintenance issue was reported)
- Verify account identity and secure access via tokenized links
- Maintain an event history and audit trail for your properties
- Improve and troubleshoot the product
- Comply with legal obligations
We do not sell your personal information. We do not use your data for advertising, and we do not send marketing text messages.
3. SMS Communications
If you, a cleaner, or a vendor opts in to receive text messages, those messages are limited to transactional operational content — turnover alerts, job assignments, maintenance dispatch and updates, and account notifications. Message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for assistance. Consent to receive texts is not a condition of using Aivilla.
Mobile phone numbers and consent are not shared with third parties for marketing purposes.
4. How We Share Information
We share information only in the following circumstances:
- With your cleaners, vendors, and guests, limited to what each role needs — a cleaner sees job details but not guest identity; a vendor sees the maintenance issue and property address but not booking calendars or guest information
- With service providers who help us operate Aivilla — for example, hosting (Vercel), database and authentication (Supabase), and email delivery (Resend). These providers are bound by confidentiality obligations and may only use data to provide services to us.
- For legal reasons, if required by law, subpoena, or to protect the rights, property, or safety of Aivilla, our users, or others
- In a business transfer, such as a merger or acquisition, subject to this policy or a successor policy
5. Data Retention
We retain account and property data for as long as your account is active. Event logs and audit history are retained to preserve operational records. You may request deletion of your account and associated data by contacting us (see Section 9); some information may be retained where required by law or for legitimate business record-keeping.
6. Your Choices
Access and correction. You can review and update your account information within the app.
SMS opt-out. Reply STOP to any text message at any time.
Deletion. You may request deletion of your data by contacting us at support@aivilla.ai.
Cleaners, vendors, and guests. Since cleaners, vendors, and guests interact via tokenized links rather than accounts, they may contact the property owner or Aivilla directly to request removal of their information.
7. Data Security
We use industry-standard measures to protect your information, including encrypted connections, row-level access controls limiting who can see what data, and restricted service-level credentials for sensitive operations. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Children’s Privacy
Aivilla is not directed to individuals under 18, and we do not knowingly collect information from children.
9. Contact Us
Questions about this policy or your data can be sent to support@aivilla.ai.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We’ll update the “Last updated” date above, and for material changes, we’ll provide reasonable notice (such as an email or in-app notice).